Frequently Asked Questions

Below are some of the most frequently asked questions.

If your question is not listed below, please call 740-778-3295 or complete our Contact Form to have a Customer Service Representative contact you.

Question: What payment methods do you accept?
Answer: We accept Visa and Mastercard and Discover using the secure online services of Pay Pal.
A Pay Pal account is not neccessary to use this service. If you pay by check, the order will be shipped once the check arrives and clears the bank. No orders are shipped without pre-payment.
Question: What is your turn around time on shipping?
Answer: 5-10 business days.
Question: What method of shipping do you use?
Answer: We ship all orders by way of Fedex.
Question: If I sign up to receive the Newsletter or I place an order will my information be shared?
Answer: No. We do not share or sell any client information. For more information note our Privacy Policy - Click Here.
Question: Do your prints have glass?
Answer: Our prints do have glass and we also offer a "canvas texture" that comes without glass. There is an additional charge for this service.
Question: Is your framed art made in America?
Answer: Yes. The moulding and glass are all made in the U.S. We make the frames and put the prints together ourselves. Our frames are 100% solid wood with the best of quality paint and moulding.
Question: What do I do when I receive damaged product?
Answer: If you know the product is broken when it is delivered, do not open it and call us about the problem. If you find a broken print after opening, save all packaging materials and box and call us. Take pictures when possible.
Question: Are your frames made of wood?
Answer: Yes. All our frames are 100% solid wood. We pride ourselves in having the best frames on the market.
Question: Do you ship outside of the USA?
Answer: No. We only ship within the contingent 48 states. We will be glad to ship to your broker within the 48 states.
Question: Can I order by phone?
Answer: Yes. All orders placed by phone will be shipped once payment by check has been received and clears the bank or with a credit card.
Question: What is your minimum WHOLESALE order?
Answer: We have a Wholesale minimum order requirement of $150. This applies to first time orders or when reordering. Orders less than $150 will not be processed. This applies to Wholesale Accounts ONLY.
NO Minimum order requirement for retail customers.
Question: Who can buy wholesale from you?
Answer: We only sell wholesale to businesses that resale our prints.
Question: I cannot login to my account.
Answer: Please use the Reset Cart link, which is located on the top left of the web site (Below the search box.)
Question: How do I check what browser I am using?
Answer: To help resolve any issues you may experience while visiting our web site, we may ask what browser you are using.

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